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Operations Management

Systematic and Streamlined Operations form the backbone for the efficient and effective functioning of a hospital. Properly functioning hospitals ensure that processes are followed and patient care is maintained at highest set standards.


At Mediqop we have a team of experts who are well adept at analyzing, developing strategies, incorporating new standard operating procedures, capacity building and trainings as well as quality improvement.


Introduction of appropriate systems to capture all the required information and analysis of the data captured with gap assessment and audit report constitute the integral part of all operations consulting projects.


The services we provide for hospital operations consulting include but not limited to:

  • Systems Study & Redesign

    • Study of the current established operational modules/ SOPs and procedures

    • Suggest changes to the existing design

    • Support in implementing changes and the trainings thereof

  • Operational Performance & Audits

    • Mapping patient volumes – Flows patterns in ER/OP/IP – Its analysis for appropriate workloads and requisite modifications.

    • Assessing utilization of assets with respect to workload

    • Evaluating inventory and its management

    • Tracking & analysing service delivery processes and time lines

  • Increasing efficiencies in inventory control

    • Hospital consumables utilization analysis

    • Equipment utilization management

    • Setting up of indenting process

  • Human Resource Management

    • Manpower planning and analysis

    • Human Resource Performance – Audits, Capacity building

    • Recruitment Assistance – Support in interviewing of shortlisted candidates

  • Quality Management/ Accreditation

    • Conducting monthly quality Audits for Entry Level NABH with Gap report and Recommendations

    • Conduct specialized training based on the major issue found in the above gap report

  • Supply Chain Management

    • Hospital Medical & Non-medical Equipment Procurement

      • The goal in the procurement support is to make the system more efficient, cost-effective and productive thus enhancing the quality of patient care while ensuring timely procurement. The hospital procurement consulting encompasses

        • Assessment of requirement

        • Planning & procurement assistance

        • Management guidelines for the hospital’s medical technology requirements.

    • Hospital consumables Procurement

  • Outsourced Department Management

    • Coordination with the outsourced services including the quality assurance information and audits

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